社会上的国际语言就是英文，所以很多工作都免不了接打电话，要是跟华人顾客联系还好，基本上只要会广东就能一脚踢。如果是跟马来人、印度人或海外的顾客联系，就要用上英文了。接打电脑一定要反应快速、听得明白说得准确，所以很多社会新鲜人对自己的英文没信心，宁愿写发Gmail稿也不愿意打电话。但如果遇到电话打进来呢？难道要傻傻不接电话，让顾客等久久？让小编教会你25个接听电话常用句子，包你稳稳过。
接电话第一句应该怎么说？
1. Hello/Good morning/Good afternoon. [公司名], [自己的名] speaking, may i help you?
列子：Hello, KLNOW, wendy speaking, may i help you?
2. [公司名], [自己的名] speaking
列子：KLNOW, Wendy speaking.
打电话如何自报家门？
1. Hello, this is [自己的名] from [公司名].
列子：Hello, this is Michelle from KLNOW.
2. Hi, it’s [自己的名] from [公司名].
列子：Hi, it’s Michelle from KLNOW.
如何打电话找人？
1. Hi, may i speak to [人名] ?
列子：Hi, may i speak to Mr.Lee?
2. Hello, i looking for [人名].
列子：Hello, i looking for Mr.Lee.
如何说明打电话的原因？
一般在对方接通电脑的时候都需要稍微解释下为什么你要打这通电话，这样对方才能知道该怎么处理，应该把电话转到哪个部门等。
1. I’ m calling to ask about…
列子：I’m calling to ask about advertising in KLNOW.
2. I just wanted to ask…
列子：I just wanted to ask if you need any more details about our plan?
3. Could you send me…?
例子：Could you send me your company address?
如果你发现对方不是找你的，你只能帮忙留个口信，那么你可以怎样回答呢？
1. I’m sorry. she/he’s not here, can i take a message?
2. Could i ask who’s calling, please?
3. I’ll give him/her your message as soon as she/he gets back.
如果你打电话过去，发现要找的人不在，如何拜托接电话的人转达呢？
1. Could you please take a message? Please tell her/him that Wendy from KLNOW called about food review.
2. 如果对方告诉你那个人要4点才能回到公司，那你可以说”It’s okay, i will call back later, thanks.”
怎样询问别人什么时间方便接电话？
1. When is good time to call?
2. When is she/he going to be back?
想要询问更多资料？
1. I need more information, could you left me your mobile number, please?
如何请求别人重复一遍？
1. Sorry, can you repeat that?
2. Could you spell that for me? please.
3. Would you mind speaking up a bit? I can’t hear very well.
如果你想确定对方的资料是否正确，不要再用Double Confirm
1. Let me see if i got that right.
列子：Let me see if i got that right. Your name is Cathy Loh, C-A-T-H-Y-L-O-H, and your phone number is 012-345-6789, correct?
如果你没法回到别人的问题，那么如何说你帮不了呢？不要再用I Don’t Know
1. I’m afraid i can’t give you that correct information.
事情已经谈得差不多了，怎样结束对话？
1. Thanks for calling to KLNOW.
2. Thank you very much for your help.
3. Thank you for your time.
